Refund policy
At Only Love, we want every customer to choose with confidence. Please review your item carefully before completing your purchase, as we do not offer returns, refunds, or exchanges for general purchases.
Customers are responsible for making sure they are happy with the selected item, including the size, colour, style, and design, before payment is made.
If you are unsure about sizing, fit, colour, availability, or any product details, please contact us via WhatsApp before purchasing. Our team will gladly assist you and provide guidance to help you choose the correct item.
No Returns, Refunds or Exchanges
We do not accept returns, refunds, or exchanges for:
- Change of mind
- Incorrect size selected
- Incorrect colour selected
- Incorrect style selected
- Items that do not fit as expected
- Items purchased without checking details first
- Items no longer wanted after purchase
Once a purchase has been completed, the sale is considered final.
Damaged or Incorrect Items
This policy does not affect your rights if an item is received damaged, defective, or incorrect. If this happens, please contact us as soon as possible with your proof of purchase and clear photos of the item so we can review the matter.
Need Assistance Before Buying?
Please contact us on WhatsApp before placing your order if you need help choosing the correct item.