Frequently Asked Questions
What is the return policy?
No. Only Love does not offer returns for change of mind once an item has been purchased, reserved, ordered, altered, collected, or removed from the store.
Are deposits refundable?
No. All deposits, booking payments, custom-order payments, pre-order payments, and reservation fees are non-refundable.
Do I Have to Make an Appointment?
Yes, we recommend booking an appointment before visiting Only Love.
This helps us prepare for your fitting, give you proper one-on-one assistance, and make sure someone is available to guide you through the dresses, sizes, styles, and options.
Walk-ins may be assisted if we are available, but appointments will be prioritised.
Do You Charge for Consultations?
Consultations are free. Only Love charges a fitting fee of R50 per style tried on, depending on the items selected for fitting.
What Is Your Order Lead Time?
Our order lead time depends on the type of dress or outfit selected.
For in-store dresses, you may purchase or reserve the item immediately, depending on availability.
For pre-order or custom-made dresses, we recommend allowing around 4–6 months where possible. This gives enough time for production, delivery, fitting, and any final adjustments.
For shorter timelines, please contact Only Love directly so we can advise what is realistically available for your date.
How Does Payment Work for My Dress?
Once you’ve found the dress you love, a 50% deposit is required to make it yours.
Your deposit secures your dress or allows us to begin your order. The remaining balance is paid before collection, so everything is complete before your special day.
Payment Terms
- 50% deposit to secure your dress
- Deposit is non-refundable
- Balance is paid before collection
- Dress is released once full payment is complete
- Pre-order or custom-made dresses begin after deposit confirmation
- Alterations or extra services may be charged separately
Do You Offer Alterations?
Yes, Only Love offers alterations on selected dresses and outfits purchased from us.
Alterations help improve the fit, comfort, and overall look of your dress so it feels more secure and beautifully fitted for your special day.
Please Note
- Alterations are charged separately unless stated otherwise
- Alteration pricing depends on the work required
- Not every dress can be altered in every way
- We recommend bringing your event shoes for length adjustments
- Enough time must be allowed before your event date