We are excited to welcome you to Only Love Bridal. To make your visit smooth, comfortable, and enjoyable, please read the important information below before coming to our store.

Book Before Visiting

We recommend booking an appointment before visiting, especially for bridal gowns, groom suits, formal dresses, and occasion wear.

Appointments allow our team to give you proper time, attention, and assistance during your fitting.

Walk-ins may be assisted depending on staff availability, but appointments will be prioritised.

Know What You Are Looking For

Before your visit, it helps to have an idea of what you need.

You can prepare:

  • Your event date
  • Your preferred style
  • Your colour preference
  • Your size range
  • Your budget
  • Inspiration photos
  • Any special requirements

This helps our team suggest the best options for you.

Bring the Right Items

For the best fitting experience, we recommend bringing:

  • Comfortable undergarments
  • Shoes with a similar heel height to what you may wear on the day
  • Inspiration photos
  • Any accessories you already plan to wear
  • A trusted person to help you decide, if needed

Be Sure Before You Purchase

Please take your time when choosing your item.

Bridal gowns, suits, formal dresses, occasion wear, and accessories are special-event items. Before making payment, please make sure you are happy with the style, size, colour, fit, and details of the item.

If you are unsure, please ask our team for assistance before purchasing.

Purchase Policy Notice

Due to the nature of bridal, formal, occasion wear, and accessories, we do not offer returns, refunds, or exchanges.

Please choose carefully and ask for assistance before finalising your purchase.

Fitting Assistance

Some gowns and formal items may require assistance when trying on. Our team will guide you carefully to help protect the garment and give you the best fitting experience.

Please handle all items with care during your visit.

Store Etiquette

To keep the fitting experience pleasant for all customers, we kindly ask that you:

  • Arrive on time for your appointment
  • Handle garments with care
  • Avoid food or drinks near the dresses
  • Ask staff before taking detailed photos or videos
  • Keep your appointment group small where possible
  • Respect appointment times and other customers

Payments

Payment may be required to secure or purchase your selected item.

Please ask our team about available payment options before confirming your purchase.

Final Reminder

Your perfect look is important. Please take your time, ask questions, and make sure you are fully happy before purchasing.

We look forward to helping you find something beautiful for your special day.

Frequently Asked Questions

What is the return policy?

No. Only Love does not offer returns for change of mind once an item has been purchased, reserved, ordered, altered, collected, or removed from the store.

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Are deposits refundable?

No. All deposits, booking payments, custom-order payments, pre-order payments, and reservation fees are non-refundable.
Do I Have to Make an Appointment?

Yes, we recommend booking an appointment before visiting Only Love.

This helps us prepare for your fitting, give you proper one-on-one assistance, and make sure someone is available to guide you through the dresses, sizes, styles, and options.

Walk-ins may be assisted if we are available, but appointments will be prioritised.

Book Appointment
Do You Charge for Consultations?

Consultations are free. Only Love charges a fitting fee of R50 per style tried on, depending on the items selected for fitting.
What Is Your Order Lead Time?

Our order lead time depends on the type of dress or outfit selected.

For in-store dresses, you may purchase or reserve the item immediately, depending on availability.

For pre-order or custom-made dresses, we recommend allowing around 4–6 months where possible. This gives enough time for production, delivery, fitting, and any final adjustments.

For shorter timelines, please contact Only Love directly so we can advise what is realistically available for your date.
How Does Payment Work for My Dress?

Once you’ve found the dress you love, a 50% deposit is required to make it yours.

Your deposit secures your dress or allows us to begin your order. The remaining balance is paid before collection, so everything is complete before your special day.

Payment Terms
  • 50% deposit to secure your dress
  • Deposit is non-refundable
  • Balance is paid before collection
  • Dress is released once full payment is complete
  • Pre-order or custom-made dresses begin after deposit confirmation
  • Alterations or extra services may be charged separately
Do You Offer Alterations?

Yes, Only Love offers alterations on selected dresses and outfits purchased from us.

Alterations help improve the fit, comfort, and overall look of your dress so it feels more secure and beautifully fitted for your special day.

Please Note
  • Alterations are charged separately unless stated otherwise
  • Alteration pricing depends on the work required
  • Not every dress can be altered in every way
  • We recommend bringing your event shoes for length adjustments
  • Enough time must be allowed before your event date